The Day Programme

In this course you will understand the importance of the customer, after all, if there are no customers there’s no business! We will go in depth and explore the basic requirements to help build lasting relationships with focus on your customers requirements. You will learn to strike a perfect balance between conversation, information, and service delivery. Additionally, the course will develop skills in booking, re-booking, and up-selling products; the full spectrum to deliver a consistent, positive experience.

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